Robop Sales Questions (16)
No. All goods must be paid for at the time of ordering. This applies whether you are a multinational corporation or a sole trader. We do this for one very simple reason. We concentrate our resources into providing first class engineering and customer service not on chasing payments. We have set up an excellent service for handling foreign currency electronically using Moneycorp. This gives customers a quick and easy way to pay us in virtually any currency of their choice. We can also accept payment by credit card if necessary.
This varies according to the number of back orders going through production. For planning purposes you should assume a lead time of 4-6 weeks. We aim to keep a small stock of Standard Robops but like all birds they have to go through a 1 week Quality Control and Test procedure before they can be shipped, so allow at least 2 weeks for delivery from receipt of order even for stock birds.
Our understanding is that the import duty is 5%. You may wish to check out the following web site for more information www.customs.gov.au
Over the last 10 years we have found that most cities around the world can receive Robop within 2 days of leaving Edinburgh. Typical costs are in the £100 to £200 range for cities such as Vancouver, Sydney, Hong Kong, Copenhagen or San Francisco, for example. UK shipping costs £20 for next day delivery. For exact prices and delivery time, please e-mail firstname.lastname@example.org.
No. For the time being we have not implemented this because we believe it is important to assess the customer’s requirements rather than have them buy the product unsupported. We and our distributors normally visit customers but where this is impractical we have developed a way of assessing requirements remotely by using digital photography and satellite images backed by e-mail and telephone calls where necessary. Assuring Robop meets customer needs is our top priority Please fill out our location assessment form to get started.
Because Robop is a unique product it is not possible to compare Robop with other similar products. So, this can lead people to compare it with plastic owls available from garden centres or to children’s robotic toys. Such products typically cost less than £25 and as such cost peanuts compared to Robop.
A more valid comparison would be to compare Robop against the cost of netting the entire roof of a building to prevent birds roosting or to contract the services of a falconer to fly a real hawk. In these cases Robop costs typically about one tenth of the price. While Robop is based on a simple concept, it is in fact quite a complex product employing many specially designed parts. It also costs a considerable sum of money to develop. Customers should be assured that they are paying the lowest price possible to ensure we can continue to develop the product and provide long term support. Note also that Robop is designed to operate in all weather conditions on exposed roof sites and is typically employed by industrial or commercial customers.
Each Robop contains over 100 parts. These include precision machined aluminium alloy and stainless steel parts, body parts made of advanced composite materials, electronic circuits and software.
People requiring a domestic solution at a much lower price point will be able to benefit from our domestic version, currently at the design stage. No timetable has been set for the release of this product but we encourage people to register their interest with us so that they can be informed as soon as the product becomes available.
Yes we do. For pricing and to discuss your specific requirements you need to call our Canadian Distributor the Predatech based in Ontario. Go to the page Distributors/International/Canada for their contact details.
We have conducted customer trials in the U.K., Holland, Germany, Thailand and the United States on a chargeable basis partially refundable when a Robop system is purchased. Now that we have such extensive experience of a wide variety of customer applications we encourage potential customers not to consider a trial unless they have a very good reason. Trials can be extremely costly to conduct on a proper scientific basis so it is often cheaper to buy the product than to pay for the trial. We can also provide independent professional advice though our science agreement with the University of St. Andrews Bird Ecology department. A local distributor may be able to provide trials in your area.
We provide whatever service is required and that is practical for us to provide. So, while we have made installations and provided training in many countries around the world it is not practical to provide any service that requires frequent visits to the customer’s premises, unless they happen to be based in the U.K. Services are normally provided by the local dealer or distributor. With deliveries to and from the U.K. to any country in the world within a few days with FedEx, TNT, DHL and UPS we can provide effective repair and maintenance of any Robop wherever it is located.
We supply direct and through dealers. This applies both to the U.K. and overseas, except where a country distributor has been appointed, such as in Canada, for example. If you have been introduced to Robop by a dealer we would not supply direct unless there was a special reason to do so. In all cases we aim to provide the best possible support to customers irrespective of the channel through which the product has been bought.
Robop was founded in September 2001 with first units being shipped to customers in July 2002. First overseas shipments began in January 2003. Our customers include Caterpillar, Exxon Mobil, Scottish Widows, Standard Life, Johnson & Johnson, Schlumberger, Thales Optronics, The Sydney Opera House, Wimbledon, Network Rail, Space Exploration Technologies, American Rock Salt, ERG, The United States Navy, as well as local government departments, schools, universities, a number of BMW car dealerships as well as family owned farms. Check the web site for more details.
Yes these are available on CD and are available to stream from the web site. Copies of the documentary film produced by the Discovery Channel “Robop The Movie” can be obtained by sending an e-mail to email@example.com. At present this is free of charge.
We have an electronic brochure which you can obtain from the bottom of the site and with Adobe Acrobat reader if required. This has Thumbnails and Bookmarks for easy navigation and can be freely distributed to colleagues. If you require a printed copy we can send you one on request.
Of the products that are capable of providing a long term bird deterrent solution, Robop is by far the least expensive. Robop cannot be compared with cheap products which are only effective for a very short period.
Robop is supplied direct from our factory or via local distributors and agents where these are in place. The price quoted by overseas distributors will include freight charges and import duty as well as local value added services. So, check with them for local pricing. Shown here are our standard International Prices in Euros and US Dollars. All prices are F.O.B Edinburgh, excluding VAT. Please call for local UK prices.
Prices: Standard Robop €4,000 or $5,500 Mounting bases €175 or $240, Mains Powered Robops (240 or 110v A.C.) €4,600 or $6,265, Solar Tripod Systems €6,250 or $8,560. Trailer system complete with 20 feet pneumatic pole €7,900 or $10,770.
A typical small installation will have two Robops and 4-6 mounting bases while a large system might have 8 or more solar or mains powered Robops.
Robop is in use throughout the U.K., as well as in Europe, Canada, the U.S.A, Australia, The Middle East, South East Asia and South America. In all 16 countries to date. Application sites range from city centre offices, high tech industrial units, healthcare labs, shopping centres, schools and universities, farms, electricity distribution, oil & gas, mining, and car dealerships to name a few. Check under the Applications section of this site for more details.
Robop was there represented by our Canadian distributor the HiTech Group of Grand Prairie, Alberta. For details of the conference go to http://www.birdstrikecanada.com/2005Conf.htm. Another useful web link is the FAA National Wildlife Strike Database at – http://wildlife-mitigation.tc.faa.gov./public_html/#access
Bird Control General Questions (1)
So, you are looking for an easy way on how to get rid of pigeons, right? Is Robop the answer to your prayers?
Well it could be. On the other hand maybe not. We have many success stories where Robop has achieved spectacular results getting rid of large numbers of pigeons and completely eliminating all the problems the pigeons were causing. However, on other sites Robop just hasn’t worked at all and the pigeons are carrying on making the same old mess. So, why should this be?
Let’s start with the facts. Peregrine falcons attack and eat pigeons so all pigeons have an inbuilt fear of the peregrine falcon. Ask any pigeon racer and he will tell you Peregrines are a curse. We know from the reaction of a wide range of bird types that they respond to Robop exactly as they would a real peregrine. So, pigeons in their natural state will be terrified of Robop and will leave your property.
But what of urbanised pigeons, emaciated, hungry, riddled with parasites and accustomed to city traffic. Most are in such a poor state of health that they hardly care whether they live or die. If this is the type of pigeons you have the chances of Robop solving your pigeon problems are slim.
So, why not tap into our vast experience and request a free site evaluation today.
Operation of the Robop Bird Control System (26)
Peregrines always tend to settle on the highest point of any building or structure. This should be the same with Robop, except that there are often practical considerations, such as the difficulty of roof access. You want to make Robop as visible as possible to approaching birds. This might mean placing it on the edge of a roof on the flight line normally taken by birds using the roof.
This is almost certainly to do with the light sensor. There is a sensor mounted in the leg area that detects daylight. The system is programmed to switch on in the morning and off at night. If you switch the bird on at night or in a room that is poorly lit it will run once and then shut down. If you run the bird outside during the day and the battery is holding charge and yet you still get the bird shutting down after one cycle, this may indicate that the sensor is defective.
Robops are now fitted with an external volume control button allowing the volume to be raised and lowered as required. The volume can also be adjusted to a much greater degree by changing commands in the software. To do this you need our Field Programming Kit. This consists of a serial data cable with serial to usb adapter, which connect to the data/charge socket on Robop, plus a copy of our custom written windows application. This will run on any version of Windows. (No MAC or UNIX version available at this time). Re-programming is simply a case of setting flags in the programme. Although this makes programming Robop very easy to do, most customers run with the standard factory settings, which can be set to match customer specific requirements during production. The price of the Field Programming Kit is £200 plus VAT which includes telephone technical support.
Yes. We have successfully tested Robop in Saudi Arabia at a temperature of +50C and 98% humidity.
Assuming the wing and head joints have not been frozen solid, the issue here is whether the batteries will still operate. Such temperatures are well outside the spec for NiMH batteries. If you expect to encounter such low temperatures we may be able to supply a low temperature variant which we understand is available but we are waiting to hear from the manufacturer on this. Experience in the far north, notably in Canada, has been mixed with some battery pack failures and some loss of ability to hold a full charge. At this stage we would recommend taking Robop inside if such low temperatures are forecast. Note that Robop has an automatic fail safe procedure for the case where the wings are frozen or weighed down with snow.
We have been advised by an aerospace company that we can encapsulate the batteries in polyurethane foam. Apparently when this is done the batteries internally generated heat is trapped and this allows the battery to work at very low temperatures. The question mark around this technique is of course what happens in the hot summer temperatures? If low temperature working is an issue for you please make contact with us and we can investigate possible solutions.
This is the worst thing you can do and could completely ruin the effectiveness of the product. If you have managed to successfully remove birds from your building using Robop and you feel it is no longer worthwhile going up on the roof to move and charge the bird, the best thing you can do is take it down and keep it in store under trickle charge.
We have installed our first site using an external lead acid leisure battery on a long cable. Note that a leisure battery which is designed for deep discharge must be used not a standard car battery which is designed to supply a large current and be immediately recharged. This arrangement works well provided that the regulator (a special part designed and made by us) is mounted on or close to the bird. A mains voltage installation is also possible using our regulator in conjunction with a mains driven 12 volt power supply. Again the regulator needs to be mounted close to the bird. A typical configuration would be to have the power supply installed indoors by the mains socket and run the 12 volts along the cable to the regulator and hence to Robop.
Our development partner on the cellphone based Robop swears by the Forgen wind charger but we have not been able to put that to the test as yet.
Many people have asked about this, so, we have conducted an extensive series of tests starting in October 2004 and running through until July 2005. The objective of these tests was to determine which type of solar panel gives the best performance and determine the size of panel required to ensure all year round operation. Subsequently we ran extensive field trials on a lightweight 20 watt semi-flexible panel made in Germany by Solara. This worked extremely well over a two year test period so we used this panel for our first solar power installation during the winter of 2007. We monitored the system during the winter of 2007 and again in 2008. The performance of the system has exceeded all expectations so are now able to offer solar power as a standard option with your Robop system. We now have many installation running purely on solar power. For further information see –
You can either use the trickle charge or fast charge capability with the Robop supplied charger. Using the normal or “trickle” charge requires approximately 8 hours to charge, so it is best left to charge overnight. The charger’s fast charge facility delivers up to 2.5A and when the battery is fully charged it switches automatically into trickle charge mode. This is indicated by the red LED turning to green. Is other battery technology available?
The super lightweight Carbon Raptor, which is made of a carbon fibre, Kevlar and glass fibre mix comes with a lithium battery pack of the same capacity just to minimise the weight of the bird.
This is a concern that many people have. Contrary to what you might think, taking Robop down can actually enhance Robop’s effectiveness. When Robop is visible birds can see it and they can ensure that they keep well away. If however Robop suddenly disappears, they know the peregrine must still be in the area but not knowing where it is sends the birds into total panic. They fear the peregrine will suddenly appear behind them and in the blink of an eye they’ll be dead.
The Nickel Metal Hydride batteries used in Robop are state of the art for this technology as they deliver 13 Ampere Hours within a relatively small volume. However, they do not like to be over flattened. Should this happen they will simply never be able to hold a full charge. This would appear to be what has happened in your case. The possible causes might be your very low temperatures but is more likely to be because someone left the bird to go flat. One thing you may not be aware of is that Robop uses power constantly, even when switched off. This is because the microprocessor draws power to stay alive and keep its memory refreshed. While the current drain is very small, over a long period it does add up with the possible result that the battery becomes over flattened. If this problem persists you will have to send the bird back to us to have the battery pack replaced.
With regard to battery charging, Robop needs to be charged approximately every two weeks.. This depends on the number of hours of daylight and on the prevailing weather conditions, particularly wind speed. In a high wind the servos controlling movement have to work harder and hence they consume more power. We recommend charging every week for safety. The trailer version is supplied with a large lead-acid leisure battery and therefore can be left for 4-6 months between charges, again the time will depend on daylight hours and weather conditions. We supply these systems with optional marine solar panels so that they will run indefinitely.
Yes. Provided that the battery has been charged and maintained as per our instructions, the battery pack will be replaced free of charge during the warranty period. However, you are responsible for the cost of shipping back to us. Note than in 12 years of production we have only replaced one battery pack which was in a bird that had been in use for 10 years.
No. The pack is sealed into the body cavity so that it cannot move during transportation. Should the battery need to be replaced your Robop will have to be returned to our factory.
This depends on three factors, (a) whether the battery has been fully charged, (b) the number of hours of daylight (remember Robop switches on a Dawn and off at Dusk) and (c) the prevailing weather conditions, notably the wind speed. Over recent weeks we have been running life cycle tests which have shown that the battery packs are capable of powering Robop for 21 days. However, our recommendation is that Robop is charged every week.
Yes. There are two methods of achieving this. The first method is far simpler and involves a Radio Key by which the voice can be turned on and off. This was developed to meet a specific customer requirement at a conference centre where there was a need to turn Robop “off” while meetings were in progress. The second and more complex approach is to use the mobile communications version of Robop. This had a Nokia GSM mobile phone core incorporated in the electronics allowing remote communications with a Robop. from any internet access device such as a PC or smart phone. The user logs on to a secure web site where they can change the on board programme, for example by turning down the voice. When the changes are complete they are uploaded to Robop. In this way all the comms enabled Robops around the globe can be programmed and indeed monitored remotely. This version of Robop is not on general release so if you require this functionality please get in touch.
Yes. The Robop trailer system has been used successfully for many years at Schipol Airport in Amsterdam. The system can be deployed very quickly to any apart of the airport where birds have landed and may cause a problem. The Robop is a very effective airport bird control system.
Robop is currently being used on a Golf Course in Hong Kong. In this case they are using two of the standard Robops to keep birds off the club house and driving range. For open ground the solution is our trailer system or the simpler portable tripod system. These put Robop on top of a pole 22 feet above ground. The pole is pneumatic and is extremely simple to raise and lower to any desired height. We are now on our fourth generation trailer system.
Fife Leisure use our portable tripod system with pneumatic pole to keep seagulls off their astro-turf pitches saving them the time and costs of constantly cleaning the pitches before matches.
Robop, generally speaking, will not work if the birds are sitting on eggs or if the nest contains young chicks. This is because birds would rather die than risk their young. For example in the U.K., gulls tend to select a nesting site during February and March, build a nest in April and then vacate that when their young leave the nest in July or early August. This makes the period August to February the best time to deploy Robop.
Note also that birds are very much creatures of habit. If they find a good spot to roost or nest they will return to the same spot day in day out, year in year out, unless something happens, such as Robop appearing, that forces a change.
This is very common and is frequently accompanied by aggressive attacks on Robop with birds swooping, diving and indeed “crapping” on it. A strong reaction such as this shows that the birds not only heard and saw Robop but immediately regarded it as a threat. This is excellent, although you probably wondered, “What the hell is happening here”.
Robop is in a sense a psychological warfare device. To understand how it works you need to understand a bit about bird psychology. Birds are highly territorial creatures, who particularly in the breeding season defend their territory vigorously. The idea that you are trying to plant in the birds mind is that a dangerous predator i.e. a Peregrine falcon, has set up a territory in the area you wish to protect.
Since the building is already in “occupied territory” the residents will try to intimidate the newcomer to fly off. Frequently, a single bird or pair of birds will swoop close to Robop but when Robop does not fly away they will round up reinforcements. In some cases we have seen anything up to several hundred birds called into the attack. When the attack fails i.e. Robop does not fly away, the birds will decide that they have to find a new territory. This leaves the area free of birds thereby achieving the objective.
We expect Robop to last more than 10 years of continuous use, provided that it is regularly maintained. As with any mechanical product that is used outdoors in all weathers, Robop does need to be maintained to stay in tip top condition. We now run an annual refurbishment programme where we check all functions of the product, repair any damaged or worn items and freshen up the paintwork. For U.K. customers the charge is £580 per bird (see your local distributor for prices outside the U.K.). For turnkey installations we provide on-site maintenance and engineering services.
There are two aspects here, moving the bird to prevent habituation and battery charging. A peregrine falcon will sit for a long time observing before attacking other birds. However, they will not sit for weeks or months in the same spot. If you therefore leave Robop in the same spot other birds will eventually begin to realise that the behaviour of Robop is not “right”. They may become emboldened by this thought and start to ignore Robop. To combat this it is recommended that you move Robop between mounting bases every few days at first until the native birds have got the message and move away permanently. Once they have moved to another territory, Robop can then be left for a longer period in the one spot. The whole concept of Robop is to get nuisance birds to move away to a new territory because their current territory (i.e. on your building) has now been taken over by Peregrine falcons and is therefore not safe.
Because of the need to move Robop between bases you need good access to the mounting points or if access is difficult and/or you wish to protect open ground, then you need the trailer system. You could also attach the pneumatic pole to your building if roof access is difficult.
We have developed an advanced computer controlled permanent installation system for Robop. This puts a number of Robops on a property but only one or two will be visible at any time. Others will appear and disappear at random under computer control thus simulating the flight of the peregrine and return to a different resting point. No, day to day movement or maintenance will therefore be required.
As noted previously, saturated coverage with mains or solar powered Robops can be very effective over long periods without the need to move birds between mounts.
This varies considerably depending on the situation. In open fields users have reported Robop being effective over 25-50 acres while in a city centre you might need two birds to cover one building. Once we know your situation we can give you a more precise answer.
All bird deterrents are effective to some degree and over a limited time, usually a few days or weeks. By contrast we have clients where their Robops are still effective after 10 years. No other deterrent system comes remotely close to this.
Robop has been designed specifically to prevent habituation but to achieve this it must be managed. The battery must be charged and the bird moved from base to base to create the impression that a peregrine is using several roosts throughout the area to be protected. Alternatively, we have found that saturation coverage of a roof with solar or mains powered Robops that are not moved can also be extremely effective over the long term. This is of particular benefit where roof access is difficult or staff are not permitted on the roof for health and safety reasons.
Robop has been made as realistic as possible down to the smallest detail. This includes for example, the way it rocks very slightly in a breeze. Also, if a wind is blowing it will turn and face the wind and rest in that position. This is what all birds do to prevent discomfort.
Robop is effective against the main target species of problem birds i.e. seagulls, all corvids, wood/feral pigeons and starlings. Small non-flock birds are less likely to be affected. Tests will be undertaken to determine the effectiveness against geese in cereal and grass protection. The peregrine falcon is distributed over a greater range than any other bird in the world. Robop will therefore be effective against a large number of bird species unknown in the U.K. where peregrine kills have been recorded in 106 species of birds.
Robop Bird Control Technical Specifications (4)
Robop Technical Specification
Robop is constructed with modern composite materials and environmentally sealed to allow it to work in all weather conditions in exposed locations. Robop has been used in all British weather conditions and has also been tested in Dubai where the temperature was 40C with 98% humidity. A floating version of Robop has also been tested at sea, although further tests will be necessary to confirm results over an extended period. Robop is sealed and has no user serviceable parts. The internal battery is recharged using the external weatherproof connector. Using an ambient light sensor Robop has been programmed to start at dawn and stop at night. Running time will depend on the season (i.e. number of hours of daylight) and on the prevailing weather conditions, particularly wind speed. Onboard sensors also detect excess current drain due to the wings being frozen or covered with snow. These sensors shut the system down for 2 hours whereupon the start sequence is re tried. Robop is aerodynamic and will turn into the prevailing wind. Robops systems are all low power, low voltage (6V) and apart from the microprocessor clock there are no high frequency components. This results in a system where users should have no concerns about electrical safety or interference with other systems.
- Bodyshell, head and Wings – material – GRP (hand laid up)
- Feet – material – GRP with additives to give flexibility
- Legs – made from aluminium alloy tubing secured to body and feet by bolts
- Coating – all GRP parts etched and coated with primer then given multiple coats of polyurethane paint.
- Head assembly – consisting of nylon collar and bearing with aluminium shaft, servo coupling
- Head Servo – 6 volt servo originally designed for missile guidance systems, with direct drive to head
- Wing Mechanism – wing servo as above attached to wings with stainless steel rods
- Wing Attachment – wings attached to body with brass hinges, machined out to reduce resistance
- Light Sensor – ambient light sensor located under tail or in body moulding above legs (earlier models)
- Connector – 6 pin connector with weatherproof cover located under tail
- Connector Function – allows 6 volt charger to be plugged in or data cable for diagnostics
- Speaker grid – grid of small holes under tail to allow sound to pass from internal speaker
- Speaker – mylar film type able to operate in all weathers mounted inside the body cavity tail section
- Battery – consists of 5 F-Type NiMH cells giving 6 volts and a capacity of 13Ahr
- Battery Location – sealed inside leg section of the body cavity and secured with cable ties
- Electronics – surface mount electronics with PIC microprocessor controlling servos and sound. There is a 4Mhz ceramic resonator providing the clock signal for the micro. There are no external buses. All power supplies are linear. Electromagnetic radiation emanating from Robop is expected to be very low to undetectable at any distance from the bird.
- Voltage – 6 Volts. On the trailer system we supply a 12 Volt 85AHr lead acid leisure battery with regulator to provide 6V.
- Current – averages 180mA, maximum stall current 2A (servos)
- Run Time – 7 to 10 days with internal battery up to 6 months with external lead acid battery (trailer system)
- Dimensions – Height 40cm (16”) including base
- Height 36cm (14”) excluding base
- Width 20cm (8”)
- Length 53 cm (21”)
- Wing Span 51cm (20”)
- Dimensions Trailer System – Towing length 400 cm (158”)
- Towing width 196 cm (55”)
- Towing Height 140 cm (77”)
- Static length 507cm (200”) fully extended
- Height with pole erected 550 cm plus 40 cm for bird
We provide a version of Robop which runs off a 240/110 V AC mains (outlet) power socket. The power pack is housed in an IP67 waterproof housing so is perfectly safe to use outdoors in all weathers.
As a long term option we have also been looking into fuel cells as a power source. Toshiba and others have been experimenting with fuel cells for laptops but these are not commercially available yet.
This is 85db when measured next to Robop in our lab. This is not loud when heard outside at the normal distance. It is important to note that the Robop voice is no louder than that of a real peregrine, which is not particularly loud. Do not confuse Robop with acoustic bird scaring devices which can be very loud indeed. The volume is adjustable using an external button and if necessary can be re-programmed to give any desired sound level.
Warranty Questions (3)
We will re shell the bird if necessary and repair any internal damage. This will be done on a time and materials basis charged at cost. Alternatively, we can supply a new bird if the cost is covered by your insurance.
Should anything whatsoever go wrong with Robop, outside wilful damage or neglect, we will repair or replace the product free of charge during the warranty period. We have a no quibble policy in this regard. Outside the warranty period we have a maintenance programme which ensures birds stay in tip top condition.
With any new product you would expect to have relatively high initial failure rates but that these would reduce significantly as parts are re-engineered in the light of customer experience. This has been the case with Robop although the initial failure rates were much lower than might have been expected .
The following faults have occurred with customers birds –
(a) In two instances the head /neck assembly has parted company with the body, possibly due to rough handling – as a result of this we made changes to the design in 2004 so that this cannot happen again. It now requires considerable force to remove this assembly.
(b) On two occasions the feet /leg assembly broke where it joined the body, again probably due to rough handling – again this assembly was totally re-designed with the legs now made of aluminium tubing instead of rubber.
(c) The wing to servo linkage rod came apart at the joint at one site in Canada – this part is now assembled differently and has a shrink-wrap rubber tube over the joint so that it cannot work loose.
d) Head punctured after attack by gulls – Yes, Robop is perceived as such a threat to gulls they do swoop down and attack. When Robop doesn’t flinch the gulls soon give up and fly away, never to be seen again. However, on one particular occasion an aggressive gull mounted a vicious attack on Robop smashing its head with its beak. There is little we can do to prevent this as Robop’s head is already very tough. We did get a report last year that a gull pecked right through a workman’s hard hat. So, far better Robop being damaged that someone getting injured.
(e) Paint faded after 12 months on a very exposed roof – since then we have changed the entire paint process and have brought paint production in-house to ensure top quality and durability.
(f) Batteries needed to be charged every day when being used by a large supermarket chain – this turned out to be a problem with a batch of battery chargers that were not delivering the correct charge current. As a result the batteries were never properly charged, became over flattened and ended up having to be charged every day – we have since gone to a different charger manufacturer. We have also increased the battery pack capacity from 9 to 13 Ampere Hours. The packs are state of the art from a top brand manufacturer.
Bird filled with water after head became detached – a case of total neglect by the customer. However, when we emptied out the water, put the head back on and re-charged the battery, bingo, the bird burst into life! (see note above about change in head design)