We will re shell the bird if necessary and repair any internal damage. This will be done on a time and materials basis charged at cost. Alternatively, we can supply a new bird if the cost is covered by your insurance.
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What happens when things go wrong and a bird fails?
Should anything whatsoever go wrong with Robop, outside wilful damage or neglect, we will repair or replace the product free of charge during the warranty period. We have a no quibble policy in this regard. Outside the warranty period we have a maintenance programme which ensures birds stay in tip top condition.
Read More »What failures have you had in the product over the last 3 years?
With any new product you would expect to have relatively high initial failure rates but that these would reduce significantly as parts are re-engineered in the light of customer experience. This has been the case with Robop although the initial failure rates were much lower than might have been expected . The following faults have occurred with customers birds – ...
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